Feedback with Touchpoints

Gathering Feedback with Touchpoints

• Agency receives CX guidance/mandate
• Official guidance is [here] (https://www.federalregister.gov/documents/2019/07/03/2019-14217/information-collection-improving-customer-experience-implementation-of-section-280-of-omb-circular)
• Agency shares their desired form with us, the Feedback Analytics Team
  • Soon, Agencies can create this in Touchpoints on their own
• CX CAP Team or somebody needs to approve this
• Any changes are coordinated with the submitting Agency
• The test form gets implemented in Touchpoints Demo
• Official PRA approval is requested to RegSec/OIRA
• Official PRA approval is received. The information is added to the Form in Touchpoints.
• The live form gets implemented in Touchpoints