CX‐Data‐Collection‐Data‐Format

Before you upload your data file of survey responses, please review the following checklist. Touchpoints will validate the format of the CSV headers

• File format is .csv
• There are 17 fields in the data table, from column A to column Q.

The field names are:

Field Name	CSV Column	Range of Values	Description
external_id	A	String	External identifier
question_1	B	String	Question 1
positive_effectiveness	C	Integer/Float	Positive Effectiveness Rating
positive_ease	D	Integer/Float	Positive Ease Rating
positive_efficiency	E	Integer/Float	Positive Efficiency Rating
positive_transparency	F	Integer/Float	Positive Transparency Rating
positive_humanity	G	Integer/Float	Positive Humanity Rating
positive_employee	H	Integer/Float	Positive Employee Rating
positive_other	I	Integer/Float	Positive Other Rating
negative_effectiveness	J	Integer/Float	Negative Effectiveness Rating
negative_ease	K	Integer/Float	Negative Ease Rating
negative_efficiency	L	Integer/Float	Negative Efficiency Rating
negative_transparency	M	Integer/Float	Negative Transparency Rating
negative_humanity	N	Integer/Float	Negative Humanity Rating
negative_employee	O	Integer/Float	Negative Employee Rating
negative_other	P	Integer/Float	Negative Other Rating
question_4	Q	String	Question 4

The first row of your csv should look like:

question_1, positive_effectiveness, positive_ease, positive_efficiency positive_transparency, positive_humanity, positive_employee, positive_other, negative_effectiveness, negative_ease, negative_efficiency, negative_transparency, negative_humanity, negative_employee, negative_other, question_4

If your dataset does not conform to this basic checklist here, please reach out to your HISP Portfolio Manager for support.

In Touchpoints, please attach only the survey data corresponding to the Collection Detail you just completed. If you have multiple post-transaction feedback surveys to report, you need to complete a corresponding collection detail for each survey.