CX‐Data‐Collection‐Data‐Format

Before you attach your survey dataset, please review the following checklist:

• File format is .csv
• There are 17 fields in the data table, from column A to column Q.

The field names are:

source_id
question_1 
positive_effectiveness 
positive_ease 
positive_efficiency
positive_transparency 
positive_humanity 
positive_employee 
positive_other 
negative_effectiveness 
negative_ease 
negative_efficiency 
negative_transparency 
negative_humanity 
negative_employee 
negative_other 
question_4

If your dataset does not conform to this basic checklist here, please reach out to your HISP Portfolio Manager for data formatting resources.

In Touchpoints, please attach only the survey data corresponding to the Collection Detail you just completed. If you have multiple post-transaction feedback surveys to report, you need to complete a corresponding collection detail for each survey.