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| 1 | +## Microsoft Outlook |
| 2 | + |
| 3 | +#### 1. What can you set a reminder for in Outlook? |
| 4 | +- [ ] all of these answers |
| 5 | +- [ ] contacts |
| 6 | +- [ ] email messages |
| 7 | +- [ ] appointments and meetings |
| 8 | + |
| 9 | + |
| 10 | +#### 2. What is the default permission that other people in your organization have to your calendar? |
| 11 | +- [ ] none of these answers |
| 12 | +- [ ] They can edit. |
| 13 | +- [ ] They can view all details. |
| 14 | +- [ ] They can view titles and locations. |
| 15 | + |
| 16 | + |
| 17 | +#### 3. Your boss sends you an email with a request to set up a meeting and copies all meeting attendees on the message. What is the fastest way to create the calendar appointment |
| 18 | +- [ ] Click New Items > New Appointment. |
| 19 | +- [ ] Click Calendar > New Meeting, and then copy and paste information as needed. |
| 20 | +- [ ] with the email open, click Meeting on the Home ribbon or Message tab. |
| 21 | +- [ ] Click Reply All. |
| 22 | + |
| 23 | + |
| 24 | +#### 4. You are running low on Outlook storage space. How might you address this problem? |
| 25 | +- [ ] all of these answers |
| 26 | +- [ ] Archive messages you are done with. |
| 27 | +- [ ] Save and then remove large attachments from messages |
| 28 | +- [ ] Sort by size and then delete large messages. |
| 29 | + |
| 30 | + |
| 31 | +#### 5. Why are read receipts less reliable than delivery receipts? |
| 32 | +A. Users can change their email settings to ignore requests for read receipts. |
| 33 | +B. Users can decline individual requests for read receipts. |
| 34 | +C. Read receipts are expensive, so some organizations turn them off. |
| 35 | +- [ ] A and C |
| 36 | +- [ ] B and C |
| 37 | +- [ ] A and B |
| 38 | +- [ ] A,B,and C |
| 39 | + |
| 40 | + |
| 41 | +#### 6. What address box should you use if you want to hide message recipients from each other? |
| 42 | +- [ ] Bcc |
| 43 | +- [ ] to |
| 44 | +- [ ] cc |
| 45 | +- [ ] From |
| 46 | + |
| 47 | + |
| 48 | +#### 7. You are creating a new email message to Diane and Joey. You need a response from Diane, but are simply informing Joey. How should you address the email? |
| 49 | +- [ ] to Diane and Joey |
| 50 | +- [ ] to Diane and bcc Joey |
| 51 | +- [ ] to Joey and bcc Diane |
| 52 | +- [ ] to Diane and cc Joey |
| 53 | + |
| 54 | + |
| 55 | +#### 8. Which choice is not an attachment? |
| 56 | +- [ ] a PDF document included with an email |
| 57 | +- [ ] a Word document included with an email |
| 58 | +- [ ] (Â) a calendar item included with an email |
| 59 | +- [ ] a hyperlink included in an email |
| 60 | + |
| 61 | + |
| 62 | +#### 9. You can use a___to indicate that a message requires further action and a__to organize the message. |
| 63 | +- [ ] folder; category |
| 64 | +- [ ] flag; tag |
| 65 | +- [ ] category; flag |
| 66 | +- [ ] flag; category |
| 67 | + |
| 68 | + |
| 69 | +#### 10. You create a task and assign it to Nalia. Nalia reviews the request and declines the assignment. Where is the task now, and who is the owner? |
| 70 | +- [ ] The task is nowhere, and no one is the owner. |
| 71 | +- [ ] The task is in your task list, and you are the owner. |
| 72 | +- [ ] The task is in Nalia's task list, and you are the owner. |
| 73 | +- [ ] The task is in Nalia's task list, and Nalia is the owner until she reassigns it to you. |
| 74 | + |
| 75 | + |
| 76 | +#### 11. What does Outlook automatically point out to you when you are invited to a meeting? |
| 77 | +- [ ] if your attendance is mandatory |
| 78 | +- [ ] ifthe meeting is high or low priority |
| 79 | +- [ ] the amount of time you have between this meeting and your next event |
| 80 | +- [ ] if the meeting is adjacent to another event in your calendar |
| 81 | + |
| 82 | + |
| 83 | +#### 12. What appears on your screen whenever a new email arrives? |
| 84 | +- [ ] an emoji |
| 85 | +- [ ] an alert |
| 86 | +- [ ] a notice |
| 87 | +- [ ] a bell icon |
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