Missing meter

[maturnbull]

The integration recently gave me an error about a missing tariff, but checking the Octopus API everything looked OK. I deleted and re-added the entry and it is not discovering all my meters.

I have a feeling this is probably an Octopus issue, but I'm not getting very far with their support so thought it would be worth checking in here just in case.

Diag logs from the integration include this:

      "electricity_meter_points": [
        {
          "mpan": 2,
          "meters": [
            {
              "active_from": {
                "__type": "<class 'datetime.date'>",
                "isoformat": "2024-07-28"
              },
              "active_to": null,
              "serial_number": 1,
              "is_export": true,
              "is_smart_meter": true,
              "device_id": null,
              "manufacturer": "1063 - Landis and Gyr",
              "model": "00050203",
              "firmware": "38040602",
              "latest_consumption": "2025-08-11T00:00:00+00:00"
            }
          ],
          "agreements": [
            {
              "start": "2024-07-27T23:00:00+00:00",
              "end": "2025-07-27T23:00:00+00:00",
              "tariff_code": "E-1R-OUTGOING-FIX-12M-BB-23-02-09-H",
              "product_code": "OUTGOING-FIX-12M-BB-23-02-09"
            },
            {
              "start": "2025-07-27T23:00:00+00:00",
              "end": null,
              "tariff_code": "E-1R-OUTGOING-VAR-BB-24-10-26-H",
              "product_code": "OUTGOING-VAR-BB-24-10-26"
            }
          ]
        },
        {
          "mpan": 3,
          "meters": [],
          "agreements": [
            {
              "start": "2018-05-27T23:00:00+00:00",
              "end": "2023-03-31T23:00:00+00:00",
              "tariff_code": "E-1R-BULB-CRED-VAR-V1-H",
              "product_code": "BULB-CRED-VAR-V1"
            },
            {
              "start": "2023-03-31T23:00:00+00:00",
              "end": "2024-04-20T23:00:00+00:00",
              "tariff_code": "E-1R-VAR-BB-23-04-01-H",
              "product_code": "VAR-BB-23-04-01"
            },
            {
              "start": "2024-04-20T23:00:00+00:00",
              "end": "2025-06-30T23:00:00+00:00",
              "tariff_code": "E-1R-INTELLI-BB-VAR-23-03-01-H",
              "product_code": "INTELLI-BB-VAR-23-03-01"
            },
            {
              "start": "2025-06-30T23:00:00+00:00",
              "end": null,
              "tariff_code": "E-1R-INTELLI-VAR-BB-24-10-29-H",
              "product_code": "INTELLI-VAR-BB-24-10-29"
            }
          ]
        }
      ],

In there you can see there are no meters listed for the second MPAN (my import MPAN). Querying the Octopus API directly I get this (MPANs and serials changed):

      "electricity_meter_points": [
        {
          "mpan": "**REDACTED MATCHES 3 IN DIAG**",
          "profile_class": 0,
          "consumption_standard": 2700,
          "meters": [
            {
              "serial_number": "S82**REDACTED**",
              "registers": [
                {
                  "identifier": "1",
                  "rate": "STANDARD",
                  "is_settlement_register": true
                }
              ]
            },
            {
              "serial_number": "**REDACTED MATCHES EXPORT METER SN**",
              "registers": [
                {
                  "identifier": "1",
                  "rate": "STANDARD",
                  "is_settlement_register": true
                }
              ]
            }
          ],
          "agreements": [
            {
              "tariff_code": "E-1R-BULB-CRED-VAR-V1-H",
              "valid_from": "2018-05-28T00:00:00+01:00",
              "valid_to": "2023-04-01T00:00:00+01:00"
            },
            {
              "tariff_code": "E-1R-VAR-BB-23-04-01-H",
              "valid_from": "2023-04-01T00:00:00+01:00",
              "valid_to": "2024-04-21T00:00:00+01:00"
            },
            {
              "tariff_code": "E-1R-INTELLI-BB-VAR-23-03-01-H",
              "valid_from": "2024-04-21T00:00:00+01:00",
              "valid_to": "2025-07-01T00:00:00+01:00"
            },
            {
              "tariff_code": "E-1R-INTELLI-VAR-BB-24-10-29-H",
              "valid_from": "2025-07-01T00:00:00+01:00",
              "valid_to": null
            }
          ],
          "is_export": false
        },
        {
          "mpan": "**REDACTED MATCHES 2 IN DIAG**",
          "profile_class": 8,
          "consumption_standard": 6967,
          "meters": [
            {
              "serial_number": "**REDACTED MATCHES IMPORT METER SN**",
              "registers": [
                {
                  "identifier": "1",
                  "rate": "STANDARD",
                  "is_settlement_register": true
                }
              ]
            }
          ],
          "agreements": [
            {
              "tariff_code": "E-1R-OUTGOING-FIX-12M-BB-23-02-09-H",
              "valid_from": "2024-07-28T00:00:00+01:00",
              "valid_to": "2025-07-28T00:00:00+01:00"
            },
            {
              "tariff_code": "E-1R-OUTGOING-VAR-BB-24-10-26-H",
              "valid_from": "2025-07-28T00:00:00+01:00",
              "valid_to": null
            }
          ],
          "is_export": true
        }
      ]

There's a strange meter with serial number starting S82 that I don't recognise and doesn't show on any of my Octopus bills - I've got a query open with them about this - but no idea why the integration is not picking up the meters that their API shows?

[BottlecapDave]

Hello and sorry that you've encountered an issue. It might have cached account data at a point where it blipped. If you turn on debug logging, you should have a log starting with the line 'account: ' which shows the raw data it's getting back. If the cached data is causing an issue, if you have access to your HA configu directory, you can go into '.storage' and delete the file starting with octopus_energy and ending with account, then reload the integration to force it to get the data.

[maturnbull]

Thank you for the pointer - debug data shows everything I also see direct from the Octopus API so I cleared out the cache. Re-added the integration but it's still only creating devices for my export meter and gas meter, nothing for the electricity import meter. Could that extra unknown meter entry in the data be throwing things off? It's the first in the array and if I try to query data for it through the API I don't get anything, so maybe it's breaking things before you get to the real meter entry?

I am very suspicious of it so I'm going to try to get hold of Octopus again today.

[maturnbull]

Turns out there was an erroneous transfer in progress. Octopus have blocked it and things should sort themselves out in the next 24 hours.

Thank you for your help.