BCN3D doesn't connect with stepper motor

[Carrie315]

Hi there, seems there is sth wrong when i try to connect BCN3D and stepper motor.
Checked BCN3D and driver module, they look fine.
Tried with diff. stepper motors, all with the same issue (There is motor enable, but motor just doesnt work).
Have no idea what i did wrongly.

[AlejandroGarcia92]

I recommend that you contact support. It seems a hardware issue https://support.bcn3d.com/knowledge/kb-tickets/new?hsLang=en